SHIPPING
Orders will be shipped once product is in stock unless a requested ship date is chosen. Any product not in stock will be placed on a back order and will ship upon arrival of goods. Product will automatically allocate to shippable orders each day so cannot be held for future ship dates.
Notate any special shipping instructions such as: need lift gate / no dock / residential or notify call required on your purchase order as additional charges may apply.
Please verify all bill to / ship to address and order details when you receive your sales order confirmation
Delivery options
EXPRESS - Your order will be palletized and we will obtain a freight quote for your confirmation. Custom pallet fee is $50.00 per pallet.
ECONOMY - For orders totaling $0-1499 the customer will pay the exact freight charges, $1500-2499 the freight charge will be a flat $450 and any orders that are $2500+ will receive a 15-18% freight cap depending on location. Economy carriers can only accommodate locations with a loading dock.
DROP SHIP - HTD offers curbside, threshold or full white glove delivery services. Please call for a quote, $25 handling fee per order and $50 pallet fee if applicable.
RETURNS
Final sale products cannot be returned
Undamaged product can be returned with the understanding that:
- - Return shipping is paid by the customer
- - Customer and / or carrier being used is liable if damages incur during transit upon return
- - A 25% restocking fee will be deducted from refund back to the customer
- - If damages incurred upon return, cost of repairs will be deducted from refund back to the customer
DAMAGES
Always photograph pallets or cartons before unwrapping even if no damages are apparent.
If packaging shows signs of damages:
- - Do NOT refuse shipment.
- - Photograph the piece damaged with detailed clear photos
- - Notate damages on Bill of Lading
- - Keep a copy of images and Bill of Lading for your records.
- - Keep packaging If package has concealed damages HTD must be notified within 15 days of delivery.
